Frequently Asked Questions About Ocean Reef Resort

Amenities:

Is there a shuttle to and from the airport? No. Taxis are available upon request at the front desk.
Is there a shuttle to the local attractions? No. Taxis are available upon request at the front desk.
Does the resort provide parking? Yes. Free parking is available in our parking garage and open lot both located across the street.
What is the parking garage height clearance? The parking garage clearance is 6 ft.
How many parking passes will I be given? 1 parking pass is given for standard rooms and 1 bedroom suites. 2 parking passes are given for 2 and 3 bedroom condos. 3 parking passes are given for 4 bedroom condos.
Is there Wi-Fi available? Yes. Wireless internet is available throughout the resort.
What restaurants are available at the resort? Café Du Port is open for breakfast and the Banana Boat Lounge is open for lunch. Hours vary based on season.
Is breakfast provided at the resort? You can purchase breakfast at the Café Du Port for $9.95 + tax on-site or $9.05 + tax if purchased when making your reservation.
Do you have room service? No.
What water amenities are offered at the resort? 1 Indoor Pool, Hot Tub, and Kiddie Pool. 1 Outdoor Pool, Hot Tub, and Kiddie Pool. 1 Indoor/Outdoor Lazy River. 1 Outdoor Water Slide.
What water amenities are heated? All water amenities are heated.
What are the pool hours? 9AM to 11PM
What other amenities are offered at the resort? Exercise room, Game Room, Gift Shop, Ping Pong, Volley Ball, and Shuffleboard.
What is the Sun & Fun Bonus program? The Sun & Fun Bonus program offers one adult ticket to various attractions and unlimited DVD rentals per reservation.
Do you offer a concierge on site? Yes

 

Rooms:

Are roll-a-way beds available at the resort? No
What amenities are included in my room? Every room is equipped with a hairdryer, iron & ironing board, and safe.
Do you have handicap accessible rooms? No.
What bathroom and kitchen supplies are provided in my unit? Toilet paper, soap bars, bath towels, one travel size dish soap. (paper towels and laundry detergent are not provided due to allergies)
Are pool towels available? Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.
Are linens provided? Yes
What housekeeping services are available daily? Towel replacement and trash pickup.
What is included in an efficiency kitchen? A small refrigerator, small stove/oven, microwave, sink, pot, pan, dishes, cups, and utensils.
What is included in a galley & full kitchen? Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.
What room types have a washer and dryer provided? 1, 2, 3, and 4 bedroom condos.
Are cribs available? Pack and Plays are available on a first come, first serve basis.
Do any rooms have a Jacuzzi tub? Yes. The Oceanfront King Jacuzzi Suite has 1 king bed, Jacuzzi tub, oceanfront balcony, small refrigerator, microwave, coffee maker, small stove/oven, sofa (not sleeper sofa). These suites are only located on the 17th floor.

 

Policies:

What is the tax percent on a room? 12%
What is included in the resort fee? The resort fee covers usage of all resort amenities.
Do I need a credit card at check-in? Yes. The credit card used to make the reservation must be present at check-in with card holder and matching ID for verification purposes.
Can I pay my balance in cash? Yes you can but you still have to bring the credit card used to make the deposit with you.
Can I make payments on my balance before my vacation? You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.
Can I book a reservation without a deposit? No. Every reservation must have the first night’s stay paid in order to book.
What is the cancellation policy? If you cancel 14 days or more before your arrival date you will receive a full refund. If you cancel within 14 days of your arrival date you will forfeit the deposit or you can use your deposit for a future stay.
What time is check-in and check-out? Check-in time starts at 3PM and after (there is someone there 24 hours). Check-out time is 11AM.
Are early check-ins and late check-outs possible? Not during the summer season, (April-August) you can request with it the front desk (843-449-4441) during the off season but it is never guaranteed.
How do I adjust my reservation? You can contact the reservations department to changes or you can use the new app for your smart phone or mobile device. If you booked through a third party (examples: expedia, hotels.com, booking.com, etc.) you have to contact them directly for any questions, changes, and cancellations.
Can I bring my pet with me on vacation? No.
What is the security deposit/ damage waiver for? Accidental damage.
Can I pay my security deposit in cash? Yes but you will receive your $100 refunded in check form in the mail within 7 days after check-out.
How much is the security deposit/damage waiver? Security deposit is $100 at check-in which is refunded when your stay is over or you can purchase Damage Waiver of $39.95 plus tax, non-refundable, paid with your first night stay deposit.
How old do I need to be to stay at this resort? Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.

 

Location:

How far away is the airport? Myrtle Beach International Airport is 9.9 miles or approximately 20 minutes away from the resort.
What attractions are within a 20 minute drive radius? The boardwalk, Broadway at the Beach, Hollywood Wax Museum, Myrtle Waves, Broadway Grand Prix Race Park, Adrenaline Adventures Zip Line, Family Kingdom, Splashes Oceanfront Water Park.
Is there a grocery store nearby the resort? Yes there are grocery stores within a 5-15 minute drive of the resort.

 

Miscellaneous:

Where can I find guest reviews for the resort? Tripadvisor.com is a website used for guest reviews.
Can I rent chairs and umbrellas for the beach? Yes you can through Johns Beach Services (843-448-6454) and can be purchased by the lifeguard on the beach. Prices vary depending on length of rental, please contact Johns Beach Services or speak to a lifeguard for exact pricing.
Are trailers and motorcycles allowed at the resort? Yes. There are gravel lots located across the street for trailers (on a first come, first serve basis) and motorcycles are allowed to park on the first floor of the parking garage.
Can I rent bicycles while I’m on vacation? The closest bike rental company is the Pee Dee Bicycle Company (843-839-4657).
Can I fish on the beach? Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf.  No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1800-356-3016).
Can I rent a beach wheelchair on my vacation? Yes. Free Beach wheelchair for Myrtle beach- 843-918-1488 - They can be used from 8am to 5pm, no overnight request. They are based on availability and cannot be requested ahead of time. Large vehicles are required to transport the chairs (SUV, van, or pickup truck).  Delivery and pickup services are available and there may be an additional charge per service during the summer season. For any questions please call Beach Services at (843) 663-8600.
Am I allowed to grill at the resort or on the beach? No. Grills are not allowed at the resort or on the beach due to fire and environment codes.