The Housekeeping Supervisor is responsible for examining guest rooms and public areas for cleanliness and maintenance issues prior to guests’ arrival. Records inspection results and works with other team members to resolve any deficiencies. Trains housekeeping team members on their daily duties. Acts as primary liaison between the housekeeping team and other staff to ensure rooms are ready for guests. Acts as a service role model and resolves guest complaints as needed.
Greet guests in a friendly, courteous and professional manner.
Thoroughly inspect guest rooms to ensure cleanliness standards are met. Update appropriate team members of the status of each guest room.
Document the results of the room inspections, resolves deficiencies, and writes work orders for maintenance issues. Inspect for any damages and immediately report to the manager.
Train housekeeping staff on daily duties; may perform cleaning duties based on business volume and the resort’s needs.
Aid in budget control through monitoring the use of linen, supplies, and equipment.
Maintains key control policies.
Maintain a clean and organized work area.
Promptly resolves any guest complaints or issues.
Reports any unsafe work condition to the supervisor.
Effective communicator to other team members.
Properly records, stores and disposes of all lost and found articles (items left in guestrooms).
Knowledge of OSHA and safety standards within the housekeeping department.
Other duties, as assigned by the supervisor.
Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
Proven job reliability, diligence, dedication and attention to detail.
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort.
Education and Formal Training
High school diploma or equivalent preferred.
We are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.