The Resort Manager supports the General Manager in all aspects of hotel operations. They oversee the management of the property in accordance with company, state and federal standards, while at the same time, ensuring the complete satisfaction of guests and homeowners.
Ensure the highest degree of quality guest service is maintained at all times, through prompt and courteous care. Meet or exceed previous service scores and internet rankings. Investigate complaints and initiate corrective action. Promptly resolve any guest complaints or issues.
Manage finances of operations including budget and inventory controls. Control expenditures, labor, supplies, etc. in relation to financial forecasts and budget.
Implement and maintain effective open-door communication system that encourages feedback and interaction between all departments.
Complete property walks to interact with guests, associates, and homeowners; identify successes, issues, concerns, and opportunities. Celebrate successes and coach or counsel managers or team members on any deficiencies.
Ensure good safety practices of associates and guests.
Uphold the highest standards of cleanliness, sanitation, safety, and conduct.
Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members. Recruits (hires), trains, coaches and counsels managers and team members, following company, state, and federal regulations.
Manage and motivate the management team in the execution of their duties. Conduct performance appraisals for the managers.
Maintain a pro-active human resource function to ensure associate motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
Interact with the general public, customers, employees, homeowners, vendors, and government officials with professionalism, tact, and courtesy.
Understand the government regulations affecting resort operations; ensure the resort operates in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
Establish and maintain applicable preventive maintenance programs to protect the physical assets of the hotel. Lead and execute renovation projects/plans.
Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment.
Ensure proper communication within the resort by conducting regular meetings with all managers. Effective communicator to peer managers.
Delegate duties and projects with consistent follow up.
Required Knowledge, Skills, and Job Qualifications
Previous hotel/resort experience and managing a team through motivation, coaching, and development.
The ability to anticipate customer needs, change goals and direction quickly and multitask.
Capable of using independent judgment/solid decision-making skills.
Proven comfort and experience to interact effectively with all levels of management, guests, and associates, both inside and outside of the organization.
Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases).
Demonstrated excellent written and verbal communication skills.
Proven job reliability, diligence, dedication and attention to detail.
Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
Must be able to change activity frequently and cope with interruptions.
Ability to work under pressure and deal with stressful situations.
Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort.
We are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.