At Ocean Reef Resort we create memories that last a lifetime, not only for our guests but for our associates. This could not be possible without a workplace that is nurturing, passionate, caring and appreciative. At Ocean Reef Resort we strive to cultivate talent and passion with each team member to create a team you could be proud of. Joining our team means being a part of a dynamic group of people focused on creating lasting memories.
The Pool Attendant is responsible for greeting all guests in a friendly manner and for the cleanliness of the pool area and saunas. The Pool Attendant is also responsible for attending to the water slide and ensuring the safety and enjoyment of guests using the water attractions.
The Housekeeping Inspector is responsible for examining guest rooms and public areas for cleanliness and maintenance issues prior to guests’ arrival. Records inspection results and works with other team members to resolve any deficiencies. Trains housekeeping team members on their daily duties. Acts as primary liaison between housekeeping team and other staff to ensure rooms are ready for guests. Acts as a service role model and resolves guest complaints as needed.
The Houseperson acts as support staff for all Room Attendants, Housekeeping Supervisors and Directors of Housekeeping. They are responsible for ensuring that the Room Attendants have all the necessary supplies to properly conduct the cleaning of each unit, hallway, etc. The Houseperson is also responsible for the prompt delivery of any household items to guest units at their request. This team member will interact with guests on a daily basis and will need to provide quality care through prompt and courteous service.
The Guest Service Agent is responsible for checking-in and checking-out guests and responding to inquiries and issues in an efficient, courteous and professional manner to achieve high levels of guest satisfaction. Follows all policies and procedures while executing job duties.