Frequently Asked Questions
Ocean Reef resort
At Ocean Reef resort, we understand that you want to plan for the best vacation experience possible. We are here to help answer all of your questions, as well as to put your mind at ease for a fun and relaxing beach vacation. Below you’ll find Frequently Asked Questions that are common to our visitors.
RESERVATION AND CHECK-IN FAQS
-
What time is check-in and check-out?
Check-in time starts after 4:00 PM. Check-out time is before 11:00 AM.
-
Where can I find guest reviews for the resort?
Tripadvisor.com is a website used for guest reviews.
-
What is the tax percent on a room?
13%
-
What is the security deposit/ worry free vacation fee for?
Accidental damage.
-
How old do I need to be to stay at this resort?
Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.
-
Can I pay my security deposit in cash?
No, all reservations will require a valid credit card to be authorized in the amount of $100 in lieu of a cash deposit. We no longer accept cash as a form of payment.
-
How much is the security deposit/worry free vacation fee?
If you are paying in cash, a security deposit of $100 is required at check-in which is refunded when your stay is over. You can also purchase the Worry Free Vacation fee for $39.95 plus tax, non-refundable, paid with your first night stay deposit.
-
How do I adjust my reservation?
You can contact the reservations department to changes or you can use the new app for your smart phone or mobile device. If you booked through a third party (examples: expedia, hotels.com, booking.com, etc.) you have to contact them directly for any questions, changes, and cancellations.
-
Can I pay my security deposit in cash?
No, all reservations will require a valid credit card to be authorized in the amount of $100 in lieu of a cash deposit. We no longer accept cash as a form of payment.
-
Can I pay my balance in cash?
No, cash is no longer accepted as a form of payment.
-
Can I make payments on my balance before my vacation?
You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.
-
Can I book a reservation without a deposit?
An advance deposit equal to the first night’s stay is due at time of booking. The remaining balance is due at time of check-in.
-
Are early check-ins and late check-outs possible?
Not during the summer season, (April-August) you can request with it the front desk (843-449-4441) during the off season but it is never guaranteed.
PROPERTY POLICY FAQS
-
What is the resort's Do Not Disturb policy?
Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period- of- time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.
-
What is the cancellation policy?
We understand plans change which is why we created our risk-free cancellation and change policy. The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the scheduled arrival date. Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Once the advance deposit funds have been reallocated to future stay dates, they are NON-REFUNDABLE. We strongly encourage you to purchase our Vacation Protection Plan at time of booking. Please note that changes to the reservation will be subject to availability and any room rate differences. Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds. For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.
-
What is the Vacation Protection Plan?
Life happens. We never know what life events may arise at the most inopportune time. That's why we offer a Vacation Protection plan. This is an optional, non-refundable charge you can select at the time of booking. If selected, it allows you to cancel your reservation up to 4:00 PM on the day of arrival and receive a 100% refund of your advance deposit.
-
What is your refund policy in the event of a hurricane?
HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.
-
Does the resort allow smoking?
Ocean Reef Resort is smoke-free. Absolutely NO SMOKING is allowed in guest rooms, on balconies, or common areas around the property. Guests may smoke in outdoor designated smoking areas only. A $250.00 cleaning fee will apply if smoking occurs within a guest’s room.
CONDO FAQ'S
-
What room types have a washer and dryer provided?
1, 2, 3, and 4 bedroom condos.
-
What is included in an efficiency kitchen?
A small refrigerator, small stove/oven, microwave, sink, pot, pan, dishes, cups, and utensils.
-
What is included in a galley & full kitchen?
Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.
-
What housekeeping services are available daily?
To help ensure the safety of our guests and employees, housekeeping services are limited to removing trash and refreshing your towels on a daily basis.
-
What bathroom and kitchen supplies are provided in my unit?
Toilet paper, soap bars, bath towels, one travel size dish soap. (paper towels and laundry detergent are not provided due to allergies)
-
What amenities are included in my room?
Every room is equipped with a hairdryer, iron & ironing board, and safe.
PROPERTY AMENITY FAQ'S
-
What water amenities are offered at the resort?
1 Indoor Pool, Hot Tub, and Kiddie Pool. 1 Outdoor Pool, Hot Tub, and Kiddie Pool. 1 Indoor/Outdoor Lazy River. 1 Outdoor Water Slide.
-
What water amenities are heated?
All water amenities are heated.
-
What other amenities are offered at the resort?
Exercise room, Game Room, Gift Shop, Ping Pong, Volley Ball, and Shuffleboard.
-
What are the pool hours?
9AM to 11PM
-
Is there Wi-Fi available?
Yes. Wireless internet is available throughout the resort.
-
Do you have room service?
No.
-
Do you have handicap accessible rooms?
No.
-
Are pool towels available?
Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.
-
Are linens provided?
Yes.
PARKING FAQ'S
-
What is the parking garage height clearance?
The parking garage clearance is 6 ft.
-
How many parking passes will I be given?
1 parking pass is given for standard rooms and 1 bedroom suites. 2 parking passes are given for 2 and 3 bedroom condos. 3 parking passes are given for 4 bedroom condos.
-
Does the resort provide parking?
Yes. Free parking is available in our parking garage and open lot both located across the street.
MISCELLANEOUS FAQ'S
-
What restaurants are available at the resort?
Café Du Port is open for breakfast and the Banana Boat Lounge is open for lunch. Hours vary based on season.
-
What attractions are within a 20 minute drive radius?
The boardwalk, Broadway at the Beach, Hollywood Wax Museum, Myrtle Waves, Broadway Grand Prix Race Park, Adrenaline Adventures Zip Line, Family Kingdom, Splashes Oceanfront Water Park.
-
Is there a shuttle to the local attractions?
No. Taxis are available upon request at the front desk.
-
Is there a shuttle to and from the airport?
No. Taxis are available upon request at the front desk.
-
Is there a grocery store nearby the resort?
Yes there are grocery stores within a 5-15 minute drive of the resort.
-
Is breakfast provided at the resort?
You can purchase breakfast at the Café Du Port for $9.95 + tax on-site or $9.05 + tax if purchased when making your reservation.
-
How far away is the airport?
Myrtle Beach International Airport is 9.9 miles or approximately 20 minutes away from the resort.
-
Do you offer a concierge on site?
Yes.
-
Can I rent chairs and umbrellas for the beach?
Yes you can through Johns Beach Services (843-448-6454) and can be purchased by the lifeguard on the beach. Prices vary depending on length of rental, please contact Johns Beach Services or speak to a lifeguard for exact pricing.
-
Can I rent bicycles while I’m on vacation?
The closest bike rental company is the Pee Dee Bicycle Company (843-839-4657).
-
Can I fish on the beach?
Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf. No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1800-356-3016).
-
Can I rent a beach wheelchair on my vacation?
Yes. Free Beach wheelchair for Myrtle beach- 843-918-1488 - They can be used from 8am to 5pm, no overnight request. They are based on availability and cannot be requested ahead of time. Large vehicles are required to transport the chairs (SUV, van, or pickup truck). Delivery and pickup services are available and there may be an additional charge per service during the summer season. For any questions please call Beach Services at (843) 663-8600.
-
Can I bring my pet with me on vacation?
No.
-
Are trailers and motorcycles allowed at the resort?
Trailers are NOT allowed on property. Motorcycles are allowed to park on the first floor of the parking garage.
-
Are roll-a-way beds available at the resort?
No.
-
Are cribs available?
Pack and Plays are available on a first come, first serve basis.
-
Am I allowed to grill at the resort or on the beach?
No. Grills are not allowed at the resort or on the beach due to fire and environment codes.
