Frequently Asked Questions

Ocean Reef resort

At Ocean Reef resort, we understand that you want to plan for the best vacation experience possible. We are here to help answer all of your questions, as well as to put your mind at ease for a fun and relaxing beach vacation. Below you’ll find Frequently Asked Questions that are common to our visitors.

Reservations and Check-In FAQs

  • What time is check-in and check-out?

    Check-in begins at 4:00 PM. During peak season, check in can be delayed due to high occupancy. Check-out is before 11:00 AM.

  • Where can I find guest reviews for the resort?

    Tripadvisor.com is a website used for guest reviews.

  • What is the tax percent on a room?

    13%

  • How old do I need to be to stay at this resort?

    Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.

  • How much is the security deposit/worry free vacation fee?

    A $100 security deposit is required at check-in and is refundable at check-out minus any incidental charges. A credit or debit card may be used for the deposit. Guests may instead purchase the optional, non-refundable Worry Free Vacation Fee for $49.99 plus tax with their first-night deposit.

  • What is the security deposit / worry free vacation fee for?

    The $100 security deposit covers incidental charges during your stay. The optional Worry Free Vacation Fee covers up to $1,000 in non-negligent or accidental damage. It does not cover intentional or negligent damage or guests’ personal property.

  • How do I adjust my reservation?

    Contact the reservations department to make changes to your reservation. If you booked through a third party, such as Expedia, Hotels.com, or Booking.com, you must contact that company directly with any questions or requests for changes or cancellations.

  • Can I pay my security deposit in cash?

    No. Cash is not accepted. A valid credit or debit card is required for the $100 security deposit.

  • Can I pay my balance in cash?

    No, cash is NOT accepted as a form of payment.

  • Can I make payments on my balance before my vacation?

    You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.

  • Can I book a reservation without a deposit?

    An advance deposit equal to the first night’s stay is due at time of booking. The remaining balance is due at time of check-in.

  • Are early check-ins possible?

    Early check-ins are not available from April through August. During the off-season, you may request an early check-in by contacting the front desk at 843-449-4441, but it is not guaranteed.

Property Policy FAQS

Condo FAQS

  • What room types have a washer and dryer provided?

    1, 2, 3, and 4 bedroom condos.

  • What is included in an efficiency kitchen?

    A small refrigerator, small stove/oven, microwave, sink, pot, pan, dishes, cups, and utensils.

  • What is included in a full kitchen?

    Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.

  • What is included in a galley kitchen?

    Mini refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.

  • What housekeeping services are available daily?

    To help ensure the safety of our guests and employees, housekeeping services are limited to removing trash and refreshing your towels on a daily basis.

  • What bathroom and kitchen supplies are provided in my unit?

    Toilet paper, soap bars, bath towels, one travel size dish soap. (paper towels and laundry detergent are not provided due to allergies)

  • What amenities are included in my room?

    Every room is equipped with a hairdryer, iron & ironing board, and safe.

Property Amenity FAQS

  • What water amenities are offered at the resort?

    1 Indoor Pool, Hot Tub, and Kiddie Pool. 1 Outdoor Pool, Hot Tub, and Kiddie Pool. 1 Indoor/Outdoor Lazy River. 1 Outdoor Water Slide.

  • What water amenities are heated?

    All pools except the Adventure Park are heated.

  • What other amenities are offered at the resort?

    Exercise room, Game Room, Gift Shop, Volleyball, and Shuffleboard.

  • What are the pool hours?

    9AM to 11PM

  • Is there Wi-Fi available?

    Yes. Wireless internet is available throughout the resort.

  • Do you have room service?

    No.

  • Do you have accessible rooms?

    Yes. Ocean Reef Resort has units with accessibility features, although the specific units available in the rental program may change. Please call Guest Services at 855-571-0904 for current availability and assistance.

  • Are pool towels available?

    Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.

  • Are linens provided?

    Yes.

Parking FAQS

  • What is the parking garage height clearance?

    The parking garage clearance is 6 ft.

  • How many parking passes will I be given?

    One parking pass will be allotted for Standard Rooms, Efficiencies, One-Bedroom Suites, and One-Bedroom Condos. Two parking passes are allotted for all Two- or Three- or Four-Bedroom Condos.

  • Does the resort provide parking?

    Yes. Free parking is available in our parking garage and open lot both located across the street.

Miscellaneous FAQs

  • What restaurants are available at the resort?

    Café Du Port is open for breakfast and the Banana Boat Lounge is open for lunch. Hours vary based on season.

  • What attractions are nearby?

    The Myrtle Beach Boardwalk, Broadway at the Beach, Hollywood Wax Museum, Myrtle Waves, Broadway Grand Prix, and Family Kingdom are all within approximately a 20-minute drive, depending on traffic.

  • Is there a shuttle to the local attractions?

    No. Taxis are available upon request at the front desk.

  • Is there a shuttle to and from the airport?

    No. Taxis are available upon request at the front desk.

  • Is there a grocery store nearby the resort?

    Yes there are grocery stores within a 5-15 minute drive of the resort.

  • Is breakfast provided at the resort?

    You can purchase breakfast at the Café Du Port for $13.95 + tax on-site or $9.05 + tax if purchased when making your reservation.

  • How far away is the airport?

    Myrtle Beach International Airport is 9.9 miles or approximately 20 minutes away from the resort.

  • Do you offer a concierge on site?

    Yes.

  • Can I rent chairs and umbrellas for the beach?

    Yes you can through Johns Beach Services (843-448-6454) and can be purchased by the lifeguard on the beach. Prices vary depending on length of rental, please contact Johns Beach Services or speak to a lifeguard for exact pricing.

  • Can I rent bicycles while I’m on vacation?

    The closest bike rental company is the Pee Dee Bicycle Company (843-839-4657).

  • Can I fish on the beach?

    Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf. No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1800-356-3016).

  • Can I rent a beach wheelchair on my vacation?

    The City of Myrtle Beach has suspended its free beach-wheelchair rental service. Beach-going wheelchairs are available through local third-party rental companies. Availability, pricing, and delivery options vary by provider.

  • Can I bring my pet with me on vacation?

    Pets are not permitted at Ocean Reef Resort. Registered service animals are welcome throughout the resort except in pools and other bodies of water.

  • Are trailers and motorcycles allowed at the resort?

    Trailers are NOT allowed on property. Motorcycles are allowed to park on the first floor of the parking garage.

  • Are roll-a-way beds available at the resort?

    No.

  • Are cribs available?

    Pack and Plays are available on a first come, first serve basis.

  • Am I allowed to grill at the resort or on the beach?

    No. Grills are not allowed at the resort or on the beach due to fire and environment codes.

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