Frequently Asked Questions
Where can I find guest reviews for the resort?
Tripadvisor.com is a website used for guest reviews.
What water amenities are offered at the resort?
1 Indoor Pool, Hot Tub, and Kiddie Pool. 1 Outdoor Pool, Hot Tub, and Kiddie Pool. 1 Indoor/Outdoor Lazy River. 1 Outdoor Water Slide.
What water amenities are heated?
All water amenities are heated.
What time is check-in and check-out?
Check-in time starts after 3PM (there is someone there 24 hours). Check-out time is 11AM.
What room types have a washer and dryer provided?
1, 2, 3, and 4 bedroom condos.
What restaurants are available at the resort?
Café Du Port is open for breakfast and the Banana Boat Lounge is open for lunch. Hours vary based on season.
What other amenities are offered at the resort?
Exercise room, Game Room, Gift Shop, Ping Pong, Volley Ball, and Shuffleboard.
What is your refund policy in the event of a hurricane?
HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.
What is the tax percent on a room?
What is the security deposit/ damage waiver for?
What is the parking garage height clearance?
The parking garage clearance is 6 ft.
What is the cancellation policy?
If you cancel 14 days or more before your arrival date you will receive a full refund. If you cancel within 14 days of your arrival date you will forfeit the deposit or you can use your deposit for a future stay.
What is the Brittain Bonus program?
The Brittain Bonus program offers exclusive free perks just for signing up. Like tickets to various attractions, discounted room upgrades, exclusive member rates and unlimited DVD rentals per reservation.
What is included in the resort fee?
The resort fee covers usage of all resort amenities.
What is included in an efficiency kitchen?
A small refrigerator, small stove/oven, microwave, sink, pot, pan, dishes, cups, and utensils.
What is included in a galley & full kitchen?
Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.
What housekeeping services are available daily?
Towel replacement and trash pickup.
What bathroom and kitchen supplies are provided in my unit?
Toilet paper, soap bars, bath towels, one travel size dish soap. (paper towels and laundry detergent are not provided due to allergies)
What attractions are within a 20 minute drive radius?
The boardwalk, Broadway at the Beach, Hollywood Wax Museum, Myrtle Waves, Broadway Grand Prix Race Park, Adrenaline Adventures Zip Line, Family Kingdom, Splashes Oceanfront Water Park.
What are the pool hours?
9AM to 11PM
What amenities are included in my room?
Every room is equipped with a hairdryer, iron & ironing board, and safe.
Is there Wi-Fi available?
Yes. Wireless internet is available throughout the resort.
Is there a shuttle to the local attractions?
No. Taxis are available upon request at the front desk.
Is there a shuttle to and from the airport?
No. Taxis are available upon request at the front desk.
Is there a grocery store nearby the resort?
Yes there are grocery stores within a 5-15 minute drive of the resort.
Is breakfast provided at the resort?
You can purchase breakfast at the Café Du Port for $9.95 + tax on-site or $9.05 + tax if purchased when making your reservation.
How old do I need to be to stay at this resort?
Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.
How much is the security deposit/damage waiver?
If you are paying in cash, a security deposit of $100 is required at check-in which is refunded when your stay is over. You can also purchase the Damage Waiver for $39.95 plus tax, non-refundable, paid with your first night stay deposit.
How many parking passes will I be given?
1 parking pass is given for standard rooms and 1 bedroom suites. 2 parking passes are given for 2 and 3 bedroom condos. 3 parking passes are given for 4 bedroom condos.
How far away is the airport?
Myrtle Beach International Airport is 9.9 miles or approximately 20 minutes away from the resort.
How do I adjust my reservation?
You can contact the reservations department to changes or you can use the new app for your smart phone or mobile device. If you booked through a third party (examples: expedia, hotels.com, booking.com, etc.) you have to contact them directly for any questions, changes, and cancellations.
Does the resort provide parking?
Yes. Free parking is available in our parking garage and open lot both located across the street.
Do you offer a concierge on site?
Do you have room service?
Do you have handicap accessible rooms?
Do I need a credit card at check-in?
Yes. The credit card used to make the reservation must be present at check-in with card holder and matching ID for verification purposes.
Do any rooms have a Jacuzzi tub?
Yes. The Oceanfront King Jacuzzi Suite has 1 king bed, Jacuzzi tub, oceanfront balcony, small refrigerator, microwave, coffee maker, small stove/oven, sofa (not sleeper sofa). These suites are only located on the 17th floor.
Can I rent chairs and umbrellas for the beach?
Yes you can through Johns Beach Services (843-448-6454) and can be purchased by the lifeguard on the beach. Prices vary depending on length of rental, please contact Johns Beach Services or speak to a lifeguard for exact pricing.
Can I rent bicycles while I’m on vacation?
The closest bike rental company is the Pee Dee Bicycle Company (843-839-4657).
Can I rent a beach wheelchair on my vacation?
Yes. Free Beach wheelchair for Myrtle beach- 843-918-1488 - They can be used from 8am to 5pm, no overnight request. They are based on availability and cannot be requested ahead of time. Large vehicles are required to transport the chairs (SUV, van, or pickup truck). Delivery and pickup services are available and there may be an additional charge per service during the summer season. For any questions please call Beach Services at (843) 663-8600.
Can I pay my security deposit in cash?
Yes but you will receive your $100 refunded in check form in the mail within 7 days after check-out.
Can I pay my balance in cash?
Yes you can but you still have to bring the credit card used to make the deposit with you. All reservations paid in cash will be subject to a required $100 security deposit.
Can I make payments on my balance before my vacation?
You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.
Can I fish on the beach?
Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf. No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1800-356-3016).
Can I bring my pet with me on vacation?
Can I book a reservation without a deposit?
No. Every reservation must have the first night’s stay paid in order to book.
Are trailers and motorcycles allowed at the resort?
Yes. There are gravel lots located across the street for trailers (on a first come, first serve basis) and motorcycles are allowed to park on the first floor of the parking garage.
Are roll-a-way beds available at the resort?
Are pool towels available?
Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.
Are linens provided?
Are early check-ins and late check-outs possible?
Not during the summer season, (April-August) you can request with it the front desk (843-449-4441) during the off season but it is never guaranteed.
Are cribs available?
Pack and Plays are available on a first come, first serve basis.
Am I allowed to grill at the resort or on the beach?
No. Grills are not allowed at the resort or on the beach due to fire and environment codes.
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